PROPERTY MAINTENANCE · SELF-STORAGESERVING 47 STATES · EST. 2014

Your Facility
First.

Trained technicians, a transparent record of every visit, and same-day reports — built for the self-storage operator who runs a facility from somewhere else.

How it works
1,400+
facilities under contract
24 hr
standard SLA · routine dispatch
W-2
technicians · same face each visit

What boots on site
actually looks like.

RECURRING · WEEKLY · BI-WEEKLY · MONTHLY

Routine property checks

INCLUDED IN BASE

Scheduled visits to each facility on a defined cadence. A real person walks the building, checks the list, and signs the report. Every visit ends with photos and a doc your insurance will accept.

01Overlock units flagged by the client — lockouts, delinquencies, move-outs
02Clean common areas, hallways, unit exteriors per defined scope
03Light maintenance — bulbs, door adjustment, signage, minor repairs
04Visual inspection with photo evidence + GPS-stamped task log
05Execute pre-uploaded walk-through reports (Storedge, SiteLink, etc.)
06Flag anything that warrants a quote — never silent escalation
ON DEMAND · TIERED SLA

Emergency
one-offs.

Something breaks at 2 AM — we send someone. Scoped, priced, and auto-billed. No phone tag, no open-ended POs.

Stuck gate, after-hours lockout, reported leak, security concern
Tiered SLA — 4hr standard, 2hr urgent, premium pricing both ways
Auto-charged to card on file at completion · no waiting on PO
Same regional tech where possible · they know the building
STANDARD
4 HR
1.75–2×
URGENT
2 HR
2.5–3×
AFTER HRS
+50%
surcharge

Schedule. Dispatch.
Document. Sign off.

01
WK 1
Onboard the facility

We map your scope — unit count, access points, recurring tasks — and assign a dedicated regional tech.

02
PER VISIT
Tech is dispatched

A trained W-2 technician arrives on schedule, checks in via GPS, and begins the defined walk-through.

03
WHILE ON SITE
Checklist + photo log

The tech works through every line item — overlocks, cleaning, minor repairs — logging photos as they go.

04
SAME DAY
Signed report by EOD

Photo-documented report is submitted, reviewed by dispatch, and delivered to the owner portal before end of day.

Real names. Real faces.
Same one each time.

Marcus Reyes4 YRS
LEAD TECH · WEST
NM · AZ · CO
Dani Park3 YRS
TECH · MIDWEST
IL · IN · MO
Tomás Lara6 YRS
TECH · SOUTH
TX · LA · OK
Sienna Boyd2 YRS
TECH · SOUTHEAST
GA · SC · FL
+ THE DISPATCHER · A SECOND SET OF EYES

Every visit is
watched live —
by a real person.

Our dispatch team monitors every visit in real time — reviewing photo uploads, flagging incomplete tasks, and making sure nothing gets signed off until it's right.

See it as it happens.
Find it later, too.

B&M· OWNER PORTAL
FacilitiesScheduleReportsBilling
DREW THIESSEN ▾
Westline · F-12LIVE
Broadmoor · F-07
Clearfield · F-03
Southgate · F-19
Pineview · F-22
Lakeshore · F-11
Eastmark · F-05
LIVE VISIT — WESTLINE · F-12
Marcus Reyes
CHECKED IN 10:42 AM · ON SITE
Overlock units 14, 22, 31
Sweep hallways B1–B4
Replace bulb — corridor C2
Photo-log exterior signageIN PROGRESS
Inspect door track — unit 09
Submit walk-through report
PHOTOS · 6
TECH CHAT · LIVE
MARCUS R.
On site — starting overlock sequence now.
DISPATCH
Copy. Unit 31 was added this morning — check notes.
MARCUS R.
Saw it. Lock looks corroded, flagging for replacement.
DISPATCH
Good call. I'll queue a quote for the owner.
Type a message…

Three tiers. No hourly math.

Watch
$385facility·mo
2 visits/mo
Dedicated W-2 tech
Defined walk-through checklist
Photo-documented visit report
GPS check-in/check-out
Owner portal access
Dispatch support line
RECOMMENDED
Standard
$595facility·mo
4 visits/mo
Everything in Watch
Weekly visit cadence
Priority emergency dispatch
Real-time tech chat
Quarterly facility review
Dedicated account manager
Portfolio
Customvolume-priced
8+ visits/mo
Everything in Standard
Multi-facility dashboard
Custom SLA terms
Dedicated tech team
Monthly strategy calls
Net-30 invoicing available
BILLING
Monthly · card on file · auto-pay
EMERGENCY
Billed per dispatch · tiered SLA rates
ADD-ONS
Snow · landscaping · deep clean · quoted
CONTRACT
Month-to-month · 30-day cancellation
+ DISPATCH A TECH

Boots on site.
Eyes on every
visit.

OR CALL THE LINE
1·800
DISPATCH

A real person picks up — dispatch, not a call center. Available Mon–Sat, 7 AM–7 PM CT. After-hours emergency line available for contracted facilities.

714-910-8006